Our Shipping Policy

Free Shipping: Free shipping with UPS Cargo on all your orders. Your orders will be sent to your registered delivery address by cargo within 7 working days. Please check your shipping address before placing your order.

In accordance with the relevant legislation; By service providers (postal-cargo companies), during the delivery of postal items to the recipient; as a minimum; The name, surname, Turkish identity number of the recipient (passport number for foreign nationals, the number of the internationally valid document or the number of the document used to determine the identity issued by the Turkish authorities) are recorded and kept confidential for at least two years to present to the relevant authorities when necessary. is stored. If the buyer does not want to give his identity information, the shipment is not delivered, it is returned to the sender.

Free Return Shipping: If you want to return the product or products you purchased, you can send it free with UPS.

Return Policy

Right of return: You can send us your return request for the products you want to return, without removing the label on the product for return. In order for the products to be returned, they must comply with the return conditions.

Free return right: If you send the products you want to return with UPS Cargo, no shipping fee will be charged. Returns received to shopgaia.co: An e-mail will be sent when your return reaches us.

Refunds: GAIA will send refunds to the bank within 3 business days if the items you return meet the return policy. While the reflection period of the refunded amount on credit cards is 1-3 working days on average, this process may take longer for debit cards. As per bank practices, transactions made in installments are returned in installments in the same way.